About us

Aspen & Elm was born from a passion for pristine spaces and a drive to redefine cleaning standards. Our founder’s journey began in the luxury hospitality industry, working behind the scenes in high-end hotels. There, they developed an obsessive attention to detail and a first-hand understanding of five-star service. After years of seeing the gap between ordinary cleaning and the white-glove level that discerning clients expect, they decided to create something new. The idea took root: why not offer homeowners the same immaculate standards and professionalism found in world-class hotels? With a few premium supplies, a vision of excellence, and a commitment to do things the right way, Aspen & Elm Cleaning Company was officially established in 2025. The name Aspen & Elm reflects our roots in the natural beauty of the Pacific Northwest – aspens symbolizing renewal and vibrancy, and elms symbolizing strength and stability. These qualities guide our company ethos every day. We started as a small local operation but with a big idea: deliver intelligent, high-caliber cleaning that combines modern efficiency with luxurious quality. Early on, we helped a close friend prepare their home for a family event. The transformation – from cluttered to flawlessly elegant – left such an impression that we knew we had found our calling. Seeing how a meticulously cleaned space could bring peace of mind and sheer delight to a homeowner cemented our purpose. Today, we are proud to serve communities across Western Washington, from Lacey and Bellevue to the surrounding areas. As a local business, we cherish the trust our neighbors place in us. Each client’s home becomes our canvas to demonstrate care, expertise, and pride in our work. Aspen & Elm remains family-owned and operated, and every client becomes part of our story – one where your needs and satisfaction come first.

Service Policies

Payments

Aspen and Elm only accepts credit / debit card as form of payment. Credit card information is taken at time of booking. However, we do not charge the card immediately– a hold will be placed on your account (for authorization ) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed and you will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized prior to job starting. If your service is cancelled for any reason, this hold will be released within 2-5 days.

100% Guarantee Policy

Aspen and Elm is proud to offer our 100% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. After the service, we ask you perform the mandatory inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walk through. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, free of charge at the time of service. Note to INSPECT CAREFULLY: After you’ve done the walk through, Aspen and Elm’s services are complete. Any additional services will be charged accordingly. In the event clients are unable due to not being home, available or choose not to perform the walk through inspection, our 100% satisfaction guarantee will be considered null and void.

Pro tip: for a move out cleaning, we highly recommend you invite your landlord to the walk through inspection with the cleaners. To be able to best meet your expectations, you can also send us a cleaning checklist from the landlord prior to your service appointment.

Cancellation Policy

Being reliable and keeping our word is important to Aspen and Elm Cleaning Company. We reserve a time and team for each customer. Customers have up until 48 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $75.

Maximum Hours

With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $55 / hr. We do this to account for jobs that require more intensive work or time due to size. However, it’s rare that we ever go over and we will always let customer know in advance of completion if we think we’ll go over the maximum hours allotted for their job.

1-2 Hour Arrival Window

We always do our best to show up on time, however we ask that customers please allow us a 1-2 hour window to account for traffic, parking, and other surprises along the way.

Safety Policies

Reaching High Areas – We cannot guarantee we can reach the high areas higher than 6′ ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.

Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.

Interior Window Cleaning – Window/s should be accessible via 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.

Screen Cleaning – We request that the customer remove screens for our cleaners. Due to liability reasons our teams are not be able to detach and / or install window screens.

Stain and Mold Removal

We cannot guarantee removal of all stains and mold on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed.

Move Out Cleaning

For Move Out cleaning service, we kindly ask that all furniture and personal belongings be removed from the space before we start working. We also ask that customers do not schedule any moving during the time of their cleaning. This is to ensure that we can do the best job possible.

Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our maids are not able to move these types of items.

Deep Cleaning

We kindly ask ask that customers receiving Deep Clean service pick up clothing, personal items and clear up cluttered areas prior to our arrival. We make this request so that our cleaners can best access surfaces for cleaning.

Why Choose us?

Featured Testimonial

Emily M.

“I was looking for a cleaning company and found Aspen and Elm Cleaning Company on Google. I filled out the questionnaire on their website and received a response from them the next day. The customer service has been amazing, they responded to all my inquiries within a few hours and showed genuine interest in my needs. They were very professional and flexible, I am very happy with the service I have received!”